Dynamics CRM - Interview Part-1

Interview comes in our mind when we plan to switch out current company or start our career.

Being an interviewee, we should consider some basic question about company.

• About Company brand
• Company environment-Work life balance
• Compensation
• Your current and future position
• Growth in new company

Before switching any company, we should think twice about above points.

I will try to make answer short and crispy, so it can be more useful. Major three points of any interview.

Basic/General question

                                    Basic or general questions are those which asked mostly in beginning of any interview.

Q: - Tell me about yourself.

Ans: - Hi, I am __Name__. I have done _Education_. In my family __very brief about family__. I had started my carrier in _year_ as __position__. Currently working as __current position__ in __Current company__. I have worked for __one past good project__ and __current project__. I like to listen music __two hobbies__.

This question asked to break ice of silence and help interviewer to understand about you. You should look and sound confident not over or less confident. Try do not speak on politics or religion. 

Q: - What is your greatest strength?

Ans: - In answer of this question keep mind the position for which you are giving the interview. Like I am good in technical or functional. I am a good team player and can also lead my team. I have good communication skill. I always have healthy relation with our client. Handling pressure.

Q: -What is your greatest weakness?

Ans: - This is a most important question. Some time it become cause of failure so be careful while giving any answer. Your answer should always be framed around positive aspects of your skills and abilities as an employee. Previously my communication was not so good but now its being good.   I always tried to follow the process and maintain document, sometime this create extra burden.

Q: -Three major achievement

Ans: -  Specify any certification you have done. Explain last project you have delivered. Any activity related to help in social cause like blood donation, involved with any NGO.

Q: -Why should we hire you?

Ans: - You should frame your answer in a way that makes your interviewer feel confident for the position you are interviewing. I can help to grow your organization with my technical and personal skills.

HR discussion

Q: - Why are you leaving your job?

Ans: - This is most wired question. Try to give some standard answer depend on situation. Like I want to work with a bigger organization. I am looking for job near my home. I am looking for some good opportunity in work and enhance my skills. 

Q: - What are your salary expectations?

Ans: - You should always have a figure in my mind. As per Indian IT market 30-40% hike is good.

Dynamics CRM Question Answers

Now I will try to focus in Dynamics CRM question and Answers.

There are two major aspects of Dynamics CRM. ( Functional and Technical)

Functional Questions: -

Q: - How many custom entities can we create in dynamics 365.

Ans: -1500

Q: - How many Attributes per entity can we create in dynamics 365.

Ans: - As per Microsoft document it says we can create 1024 attributes. But in actual scenario we can create only 983 attributes. This value also varies based on attribute type.

·         Custom string type attributes: 964

·         Out-of-box attributes: 19

When you try to create more, it will show below error: -

Attribute “attrbuteName” cannot be created because we have hit a maximum number of attributes allowed for an entity (1000).  Entity: “entityName”

Q: - Explain Marketing module.

Ans: - Marketing is a tool that used to grow your business. In marketing module mainly Marketing list (Leads, Accounts, Contacts), Campaign, Quick Campaign, Campaign Response and Activities entities are used. There are few secondly entities Leads, Opportunity, Account, Contact and Sales literature are also involved. Main task of marketing is to generate Lead for sales team through their campaign.

Marketing List: - It is set of target customer based on some criteria or fix list for which campaign needs to run. It can be dynamics based on some criteria or static list.

Quick Campaign: - Quick campaign involved single channel method to reach out your marketing list.

Campaign: - Campaigns are wider than quick campaign. It involved planning activity, budget, Campaign activities, multiple channels and schedule for your marketing list.

Campaign Response: - It is the result or outcome of your campaign. It is used to track marketing effort.

Marketing module also contains some built in dashboard like “Marketing Dashboard”, “Marketing Social Dashboard”.

Working: - Firstly we need to create a marketing list and need to provide information like List type, target (Lead, Contact, Account). 

Now we need to use manage member option to add member in our marketing list.

Now all members are added to your marketing list.

Now we need to use either Campaign or quick campaign to work on marketing list. Click on Quick Campaigns.

Provide name, activity type(channel), ownership of activities to your quick campaign.

If campaign need planning, budget, schedule information. We need to use Campaign option

Now we will add Campaign Activity and our marketing list to our campaign. We can add multiple marketing list and campaign activity in our campaign.

Now we will distribute our campaign. It will create activities for this campaign activity.

We can manually or use some workflow to convert these activities to Campaign Response or Case or Opportunity.

We are creating this phone call activity in Campaign Response.

Now we are creating this response in Lead or other desired entity.

This is the brief of marketing module. In next blog I will explain Sales Module.